Shipping policy
Thank you for choosing Doodle Dreams!
We want your shopping experience to be as smooth as possible. Below you'll find important information about how we prepare, ship and deliver your purchases.
1. Delivery Areas
Doodle Dreams currently delivers to addresses throughout South Africa.
If you would like to arrange delivery outside South Africa, please contact our support team before ordering. We will let you know whether an alternative delivery arrangement is possible.
Email: doodledreamsupport@gmail.com
2. Order Preparation
Once payment has been successfully confirmed, orders are generally prepared for dispatch within 1–2 business days.
Purchases placed over weekends or South African public holidays will normally begin processing on the following business day.
During particularly busy periods, order preparation may take slightly longer. We will communicate significant delays where necessary.
3. Estimated Delivery Times
After an order has been dispatched, delivery typically takes 8–11 business days, depending on the destination.
Customers in remote or less accessible areas may experience additional delivery time.
Please note that delivery estimates are provided as guidance rather than guaranteed arrival dates. Final delivery schedules may be affected by our courier partners and circumstances outside our reasonable control.
Your statutory delivery rights remain unaffected.
4. Delivery Fees and Free Shipping
Applicable shipping fees are calculated during checkout according to the delivery address and shipping options available.
Doodle Dreams may offer complimentary delivery on qualifying purchases.
Where a free-shipping threshold applies, the relevant amount or offer will be displayed in your cart or at checkout.
Special shipping promotions are valid only for the period and under the conditions advertised.
5. Tracking Your Purchase
Once your parcel has been handed over for delivery, you will receive a dispatch notification by email containing tracking information where available.
You can also check your order's progress through the Track Your Order page on our website.
Please allow up to 24 hours after dispatch for tracking updates to become visible.
6. Incorrect or Incomplete Delivery Details
Customers are responsible for checking that their shipping information is accurate and complete before placing an order.
Incorrect addresses, missing details or unsuccessful delivery attempts may result in delays or additional courier charges.
If a parcel must be sent again because the supplied address was incorrect or incomplete, reasonable redelivery charges may apply.
These conditions do not limit any responsibilities or consumer rights imposed by applicable law.
7. Missing or Damaged Deliveries
If your parcel arrives damaged or you believe it has been lost during delivery, please contact us as soon as reasonably possible.
Our team will review the circumstances, communicate with the courier where necessary and assist with an appropriate resolution.
Email: doodledreamsupport@gmail.com
Please include your order number and any useful details about the delivery issue.
8. Need Assistance?
If you have questions about shipping, delivery times, tracking or a parcel that has not arrived, our support team is here to help.
Contact us at: