Privacy policy
Your privacy matters to us.
At Doodle Dreams, we are committed to keeping your personal information safe and handling it responsibly. We manage personal information in accordance with South Africa's Protection of Personal Information Act, 2013 (POPIA).
This Privacy Policy outlines the information we collect, how we use it, who we may share it with, and the rights you have over your personal information.
1. About Doodle Dreams
Doodle Dreams is responsible for managing personal information collected through our online store.
For questions or requests relating to your personal information, please contact us at:
Email: doodledreamsupport@gmail.com
2. Personal Information We Collect
When you browse our website, contact us, or make a purchase, we may collect certain information, including:
Personal and contact details: Your full name, email address, telephone number and delivery address.
Purchase information: Your order details, items purchased, payment-related information and information required to process your order. Payments are handled through secure payment providers, and we do not store your complete payment card details.
Customer communications: Information shared with us through emails, enquiries, customer support requests or other correspondence.
Website and device information: Details such as your IP address, browser, device type, activity on our website and information collected through cookies or similar technologies.
3. How We Use Your Information
Your information helps us operate our store and provide a reliable shopping experience.
We may use it to:
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Confirm, prepare, process and deliver purchases.
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Provide order updates and respond to customer enquiries.
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Send promotional content or special offers where you have agreed to receive them.
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Improve our website, products and customer experience.
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Identify suspicious activity, prevent fraud and meet applicable legal requirements.
4. Lawful Processing and Consent
We process personal information where it is necessary to fulfil an agreement with you, meet legal responsibilities, pursue legitimate business interests, or where you have given consent.
You may withdraw your consent to marketing communications at any time.
5. When Information May Be Shared
We only disclose personal information where it is reasonably necessary for our business operations or required by law.
This may include sharing relevant information with:
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Delivery and courier partners responsible for transporting your purchases.
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Payment service providers that securely process transactions.
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Trusted service providers that assist with our website and business operations, subject to appropriate confidentiality and protection measures.
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Government bodies or other authorities where disclosure is legally required.
Doodle Dreams does not sell customers' personal information.
6. Cookies and Website Technology
Our website uses cookies and related technology to maintain important shopping features, remember items in your cart, understand website activity and support relevant marketing.
You can manage or restrict cookies using your browser settings. However, disabling certain cookies may affect the way some website features work.
7. How Long We Keep Information
We keep personal information only for as long as it is reasonably required for its original purpose or to meet applicable accounting, reporting, recordkeeping and legal obligations.
8. Protecting Your Information
We apply reasonable technical and organisational safeguards to help prevent personal information from being lost, misused, accessed without permission or disclosed improperly.
Although we take appropriate security precautions, no online system or method of transmitting information can be guaranteed to be entirely risk-free.
9. Your Privacy Rights
Under POPIA, you may have the right to:
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Request information about the personal details we hold about you and obtain access to that information.
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Ask us to correct inaccurate information or delete information where legally permitted.
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Object to certain uses of your personal information.
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Withdraw consent to receive marketing communications.
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Submit a complaint to South Africa's Information Regulator.
To exercise your rights, contact doodledreamsupport@gmail.com.
You may also contact the Information Regulator at:
10. Changes to This Privacy Policy
We may revise this policy when necessary to reflect changes in our business practices, website operations or applicable legal requirements.
The most recent version will be available on our website.